Average Reviews:
(More customer reviews)I recently purchased 1 contractors pack and 3 individual packs of the undermount decking product called Deckmaster. I have installed them on my new deck and am hoping that they work well. I did not know of the problems until after it was too late to change my mind.
I have the following complaints about the product...
1) The quality of the product in the individual box is inferior to the quality of the product in the contractor box. Even though the boxes indicate they are the same, in actuality they are not the same. The metal used for the rails is different and the screws are different, both inferior, in the individual box. To me this is dishonest at best but leans towards outright deceit. If I had only purchased the individual box I would have been cursing the product during the entire installation because the screws are terrible.
2) The screws are not long enough. I ended up replacing ALL of the decking screws because the kept stripping out the deck, even though I had the clutch on my drill set to a very low setting. There was only 1/4" to 1/2" penetrating into the decking and it was not, and is not, satisfactory. It cost me an extra $100 to replace the screws and if I had it to do over again I would not use the product for this reason alone. I would love to ask for a rebate but I know that request would fall on deaf ears.
3) The methodology outlined in the instructions does not produce a satisfactory amount of available screw holes where the rails meet. The instructions should indicate that the rails need to overlap a bit.
4) The front and/or back edge of the deck also needs to have the rails attached if the decking is to be adequately attached. The instructions and website should reflect this.
5) Two screws is not enough to hold down the decking. I used 3 screws at every joist in order to ensure that there was adequate staying power. The kit should contain enough screws for this and the instructions should indicate this.
Overall, I believe that the product will work well but only because of the modifications that I made with the longer screws and the additional number of screws used. However, I am disappointed by the dishonesty displayed in the quality differences between the same product (contractor pack vs individual pack), and I am beyond irritated that I had to replace the screws.
Click Here to see more reviews about: Grabber DMP125-10 Deckmaster Hidden Deck Bracket System Brown Powder Coat Brackets with 1-1/4" Deck Screws & 1" Joist Screws 10 Pack
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